DARSHAN VENTURE

Policies

— PRIVACY POLICY —

Introduction

DARSHAN VENTURE values privacy, transparency, and responsible data handling practices. This Privacy Policy explains how DARSHAN VENTURE collects, processes, stores, uses, and protects personal and business information in connection with its digital communication services, including WhatsApp Official API and RCS messaging solutions.

This Privacy Policy complies with applicable Indian legal frameworks, digital communication standards, and data processing obligations relevant to Meta Business services and telecom messaging platforms.

By accessing or using services offered by DARSHAN VENTURE, users consent to the practices described in this Privacy Policy.

Information We Collect

DARSHAN VENTURE may collect the following categories of information:

User Information

  • Full name
  • Mobile number
  • Email address
  • Business details
  • Billing information
  • Company registration details
  • Support communication records

Device Information

  • Browser type
  • Device identifiers
  • IP address
  • Operating system
  • Access timestamps
  • Device logs

Cookies & Tracking Information

  • Session cookies
  • Login preferences
  • Analytics data
  • User interaction patterns

Message Data

  • Message metadata
  • Delivery reports
  • Template usage data
  • Recipient status
  • Communication timestamps

DARSHAN VENTURE does not claim ownership over message content transmitted through authorized messaging systems.

Purpose of Data Collection

Data collected by DARSHAN VENTURE is used for:

  • Account creation and verification
  • Service delivery
  • Technical support
  • Billing and invoicing
  • Platform security
  • Compliance monitoring
  • Customer communication
  • Analytics and service improvement
  • Regulatory obligations
  • Fraud prevention

Information is collected only for legitimate business and operational purposes.

Consent for WhatsApp & RCS Data Processing

By using WhatsApp Official API or RCS services through DARSHAN VENTURE, users acknowledge and confirm that:

  • They have obtained valid recipient consent.
  • They are authorized to process customer communication data.
  • They understand that message metadata may be processed by Meta, telecom operators, and infrastructure providers.
  • They will honor recipient opt-out requests.

Users remain solely responsible for ensuring lawful consent collection from end recipients.

Legal Basis for Processing

DARSHAN VENTURE processes data under one or more lawful grounds, including:

  • User consent
  • Contractual necessity
  • Compliance with legal obligations
  • Legitimate business interests
  • Fraud prevention and security

Processing activities are conducted in accordance with applicable Indian laws and industry compliance requirements.

How We Use Collected Data

DARSHAN VENTURE may use collected data to:

  • Provide messaging services
  • Facilitate communication delivery
  • Improve system performance
  • Monitor policy compliance
  • Detect unauthorized activities
  • Generate analytics and reports
  • Respond to support requests
  • Maintain account security
  • Fulfill regulatory requirements

Data is processed strictly for lawful and legitimate operational purposes.

Data Retention & Deletion

DARSHAN VENTURE retains data only for as long as reasonably necessary to:

  • Provide services
  • Meet contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Upon account closure or valid deletion requests, data may be deleted, anonymized, or archived as legally required.

Certain transactional or compliance-related records may be retained for statutory durations under Indian law.

Data Sharing with Third Parties

DARSHAN VENTURE may share information with trusted third parties including:

  • Meta Platforms and WhatsApp infrastructure providers
  • Telecom operators
  • Cloud hosting providers
  • Payment processors
  • Analytics service providers
  • Government authorities where legally required

Data sharing occurs solely for operational, compliance, legal, or service-related purposes.

DARSHAN VENTURE does not sell personal information to unauthorized third parties.

Security Measures & Encryption

DARSHAN VENTURE implements commercially reasonable technical and organizational safeguards, including:

  • Secure servers
  • Access control systems
  • Authentication measures
  • Firewall protection
  • Encryption protocols
  • Monitoring systems
  • Role-based access restrictions

While reasonable security practices are maintained, no digital platform can guarantee absolute security.

Users are responsible for protecting their account credentials and authorized access devices.

Cookies & Tracking Technologies

DARSHAN VENTURE may use cookies and similar technologies to:

  • Improve user experience
  • Maintain sessions
  • Analyze website traffic
  • Remember preferences
  • Enhance security

Users may disable cookies through browser settings; however, certain platform features may become unavailable.

Analytics tools may collect aggregated, non-identifiable usage statistics.

Data Transfer & Storage (India-based)

Data collected by DARSHAN VENTURE may be stored on servers located in India or other jurisdictions depending on infrastructure requirements and third-party integrations.

Where cross-border processing occurs, reasonable safeguards are implemented to maintain data protection standards.

Users acknowledge that messaging platforms such as Meta and telecom operators may process information through global infrastructure systems.

User Rights (Access, Correction, Deletion)

Subject to applicable laws, users may request:

  • Access to their information
  • Correction of inaccurate data
  • Deletion of eligible records
  • Restriction of processing
  • Withdrawal of consent where applicable

Requests may be submitted through the official contact details provided below.

DARSHAN VENTURE may require identity verification before processing requests.

Certain legal or operational obligations may limit deletion requests.

Policy for Children

Services provided by DARSHAN VENTURE are not intended for individuals under the age of 18.

DARSHAN VENTURE does not knowingly collect personal information from minors.

If any unauthorized collection involving minors is identified, reasonable steps will be taken to delete such information promptly.

Updates to Privacy Policy

DARSHAN VENTURE reserves the right to revise this Privacy Policy periodically.

Updated versions may be published through official communication channels or websites.

Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review the policy regularly.

Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall fall under the jurisdiction of courts located in Maharashtra, India.

Contact Information

For privacy-related concerns, data requests, compliance inquiries, or support assistance, users may contact:

DARSHAN VENTURE
112, MUTHA ARCADE, SATARA, RAJPATH, BHAVANI PETH, SATARA – 415002
Phone: 9764000029
Email: groove.satara@gmail.com